Terms & Conditions
Welcome to Assured Hope Counseling Services. By accessing or using this website, you agree to the Terms & Conditions below. If you do not agree with these terms, please do not use this website.
These Terms & Conditions apply to your use of the Assured Hope Counseling Services website and do not replace any separate informed consent, counseling agreement, telehealth consent, financial agreement, or other documents that may apply when you become a client.
1. About Our Website
This website provides general information about Assured Hope Counseling Services, our counseling services, areas of practice, and ways to contact or request an appointment with us.
The information on this website is provided for general informational purposes only. It is not intended to provide medical, psychological, psychiatric, or other professional advice to individuals who have not established a professional relationship with a qualified provider.
2. No Emergency or Crisis Services
This website is not an emergency or crisis service.
Do not use this website, contact form, email, or appointment request system to seek immediate assistance during a mental health emergency.
If you or someone else is in immediate danger, experiencing a medical emergency, or needs immediate crisis assistance, contact your local emergency services or go to the nearest emergency department.
Assured Hope Counseling Services cannot guarantee an immediate response to website submissions, emails, or appointment requests.
3. No Therapist-Client Relationship Through Website Use
Simply visiting this website, submitting a contact form, sending an email, or requesting an appointment does not automatically establish a therapist-client relationship.
A professional counseling relationship begins only after the appropriate intake, consent, and professional requirements have been completed and a provider has agreed to provide services.
4. Counseling Services
Assured Hope Counseling Services may provide counseling and related services, including services such as:
Couples Therapy
Individual Therapy
Family Counseling
Trauma-Informed Counseling
Anxiety and Stress Support
Life Transitions Support
Clinical Supervision
Telehealth services
The availability of specific services may vary based on provider availability, client needs, location, licensure requirements, and other applicable factors.
5. Appointment Requests
Submitting an appointment request through this website does not guarantee that an appointment has been scheduled.
Appointments are confirmed separately by the practice.
You may be required to provide additional information before an appointment can be confirmed.
Assured Hope Counseling Services reserves the right to decline or reschedule an appointment when appropriate, including when a requested service is outside the provider's scope of practice or when the provider is not available.
6. Cancellations and Missed Appointments
Clients are expected to provide reasonable notice when canceling or rescheduling an appointment.
Cancellation fees, missed appointment fees, late arrival policies, and other scheduling requirements may apply according to the practice's current client agreement or financial policy.
Any applicable cancellation or missed appointment policy will be communicated to clients before or during the establishment of services.
7. Telehealth Services
Certain services may be available through telehealth.
Telehealth services may require separate consent and may be subject to technical, legal, and licensing requirements.
Clients are responsible for participating from a reasonably private location and using an appropriate device and internet connection.
Telehealth availability may depend on the client's physical location at the time of the session and applicable professional licensing requirements.
8. Payments and Insurance
Fees, payment methods, insurance participation, and other financial arrangements may vary depending on the services provided and the client's individual circumstances.
Clients are responsible for understanding their financial obligations before receiving services.
Insurance coverage is determined by the client's insurance company. Assured Hope Counseling Services cannot guarantee that a particular service will be covered by insurance.
Any separate financial agreement or fee schedule provided to a client will control in the event of a conflict with general information on this website.
9. Website Content
We make reasonable efforts to keep the information on this website accurate and current. However, we do not guarantee that all information is complete, accurate, current, or free from errors.
Information about counseling services, providers, availability, fees, and other practice details may change without notice.
The content of this website should not be relied upon as a substitute for professional counseling or individualized advice.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, page designs, and other materials, belongs to or is used by Assured Hope Counseling Services with appropriate permission.
You may view the website for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use website content without prior written permission.
11. Prohibited Use
You agree not to use this website to:
Violate any applicable law or regulation
Attempt to gain unauthorized access to the website or its systems
Interfere with website operation or security
Submit false or misleading information
Upload malicious software or harmful material
Scrape, copy, or reproduce website content without permission
Use the website for fraudulent or abusive purposes
We reserve the right to restrict or terminate access to the website when necessary to protect the website, our business, our clients, or others.
12. Third-Party Links and Services
This website may contain links to third-party websites, scheduling platforms, telehealth services, payment providers, social media platforms, or other external services.
These third-party services operate independently and may have their own terms, privacy policies, and security practices.
Assured Hope Counseling Services is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
13. Confidentiality
Information provided through the website may not receive the same confidentiality protections as information shared during an established counseling relationship or through an approved secure communication system.
Please avoid submitting detailed or highly sensitive mental health information through general website forms or unsecured communication channels.
For more information about privacy and protected health information, please review our Privacy Policy and Notice of Privacy Practices, where applicable.
14. No Guarantee of Results
Counseling and mental health services are individualized and outcomes vary from person to person.
Assured Hope Counseling Services does not guarantee a particular outcome, improvement, or result from counseling or other services.
15. Limitation of Liability
To the extent permitted by applicable law, Assured Hope Counseling Services will not be responsible for losses or damages resulting from:
Your use or inability to use the website
Reliance on general information provided on the website
Website interruptions or technical problems
Third-party websites or services
Unauthorized access caused by circumstances outside our reasonable control
Delays in responding to website submissions or communications
Nothing in these Terms & Conditions is intended to exclude or limit liability where such limitation is prohibited by applicable law.
16. Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or free of errors.
We may modify, suspend, or discontinue any portion of the website at any time without prior notice.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, liabilities, and reasonable expenses resulting from your misuse of the website or violation of these Terms & Conditions.
18. Privacy
Your use of this website is also subject to our Privacy Policy.
Our Privacy Policy explains how information collected through the website may be handled.
Where applicable, protected health information is handled according to our Notice of Privacy Practices and applicable privacy laws.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
When changes are made, the updated version will be posted on this page and the Last Updated date will be changed.
Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.
20. Governing Law
These Terms & Conditions will be interpreted according to the applicable laws of the State of Florida and applicable federal laws of the United States, except where applicable law requires otherwise.
21. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Entire Agreement
These Terms & Conditions govern your general use of this website.
Separate agreements, consents, intake documents, financial policies, telehealth agreements, or other documents provided to clients may contain additional terms that apply specifically to counseling services.
Where applicable, those agreements will control over general website terms.
23. Contact Us
If you have questions about these Terms & Conditions, please contact:
Assured Hope Counseling Services
Florida, USA
Phone: 888-862-1183
Email: info@assuredhopecounseling.com
Address: Telehealth — All of Florida
Important: These Terms & Conditions are general website terms and are not a substitute for legal advice or a client service agreement. Because this is a mental health counseling practice in Florida, the final version should be reviewed by the practice's attorney or compliance professional before publication.